{"id":31,"date":"2013-06-13T00:00:00","date_gmt":"2013-06-13T07:00:00","guid":{"rendered":"http:\/\/corridor-interactive-clone.local\/wordpress\/frequently-asked-questions\/"},"modified":"2022-05-27T05:11:27","modified_gmt":"2022-05-27T11:11:27","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/corridorinteractive.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n

How to Complete the Training<\/h2>\n
<\/span>Can learners do the training from home?<\/div>
Yes. Learners can do their training from any computer that has an Internet connection. Corridor’s online courses can also be accessed from iPhones, iPads and tablets. <\/div><\/div>\n
<\/span>What equipment do learners need to access their training course?<\/div>
No special equipment is required other than a computer or tablet with a modern browser (Chrome, Firefox, Safari, Edge, or Internet Explorer 9+) and an Internet connection.<\/span><\/div><\/div>\n
<\/span>What happens if someone is interrupted while doing the training?<\/div>
Our online courses are designed to remember where you left off. You can exit your online course at any time. The next time you log in to the course, you will be able to pick up right from where you left off.<\/div><\/div>\n
<\/span>What happens after the training is completed? Does the application provide any additional support or resources?<\/div>
Yes. After a person completes their course, they may continue to access the course materials (including the References and Situations sections) as often as they like for the remainder of their subscription.<\/p>\n

The References section provides quick access to important resources, such as procedures and forms, as well as links to third party websites that carry information relevant to the course material. The Situations section is a library of typical workplace scenarios applicable to the policy subject matter. Employees can review the scenarios and test themselves on applying the policy in various circumstances.<\/p>\n

Some supervisor programs also include a Refresher feature. The Refresher is available as soon as a learner successfully completes the main course and remains open for the length of the subscription. <\/div><\/div>\n

Tracking & Administration<\/h2>\n
<\/span>Is it possible to track and monitor employee training?<\/div>
Yes. Program administrators have access to an audit trail and reports that show the usage, test scoring and activity for each user. Administrators can also receive automatic notifications when a learner passes a final exam or completes their training, or when they are overdue to complete their training.<\/div><\/div>\n
<\/span>Is a Certificate of Completion available for people who complete a course?<\/div>
Yes. All on-demand training courses include a printable certificate of completion. We can also include a printable certificate of completion and\u00e9or wallet card in any new or customized course. The certificate is available for the user to print once they have successfully passed the course.<\/div><\/div>\n
<\/span>How does the training support a due diligence process?<\/div>
Corridor’s online learning system automatically generates and updates an individual\u2019s training record. Using a standard set of reports, a program administrator can view usage and scoring to document the training taken and the individual\u2019s level of understanding on a particular policy matter.<\/div><\/div>\n
<\/span>How long are course subscriptions?<\/div>
Subscriptions for on-demand courses last three months. Subscriptions for custom training are typically for a one-year term but are flexible to suit your company’s needs.<\/div><\/div>\n

Course Customizations<\/h2>\n
<\/span>Can a training course be customized for our organization?<\/div>
Yes. Our team of instructional designers partner with your organization to tailor the course content specifically for your policy and procedures. The course can also be visually modified to reflect your corporate branding for a seamless online learning experience. Learn more about our Custom Training<\/a>. <\/div><\/div>\n
<\/span>Is it possible to develop a training course for a topic not listed on your website?<\/div>
Yes! Corridor has produced a number of unique online courses to meet various training needs. Our online learning system is a versatile platform that can be customized to deliver any type of training or instructional information, including Policy Management Systems<\/a>. Contact us<\/strong><\/a> to explore how our custom online training can meet your unique training needs!<\/div><\/div>\n

Technical Support<\/h2>\n
<\/span>Do we need to manage requests for technical support in-house?<\/div>
No. Our Customer Support Team is ready to handle any requests for help from users. Questions and requests can be sent to support@corridorinteractive.com<\/a>. Our typical response time is within 24 hours.<\/div><\/div>\n
<\/span>Do we need to use our own resources to support the online learning system?<\/div>
No. Corridor’s online learning environment is fully supported by our dedicated team of software development specialists. There are no special hardware, software or support personnel requirements.<\/div><\/div>\n
<\/span>How quickly do you respond to help requests?<\/div>
All requests for help or technical support sent to support@corridorinteractive.com<\/a> are automatically logged and tracked in our system. We respond to requests for support within one business day.<\/div><\/div>\n

Drug & Alcohol<\/h2>\n
<\/span>Does the drug and alcohol online training apply to all Canadian provinces?<\/div>
Our generic Workplace Alcohol and Drug Training is appropriate for employees and leaders in any industry or organization across Canada. The learning material is consistent with the Canadian Model alcohol and drug policy template. Developed by Canada’s leading alcohol and drug policy expert, Barbara Butler, the course delivers the most current information and today’s best practices for workplace alcohol and drug testing programs and procedures. <\/div><\/div>\n
<\/span>My company has operations in the U.S. and must meet DOT Regulations. Does Corridor's training cover this?<\/div>
Yes. Corridor offers an on-demand DOT version of Workplace Alcohol & Drug Training specifically for supervisors of cross-border drivers and workers. The course provides a detailed overview of the Regulations that guide the U.S. Department of Transportation’s alcohol and drug testing program (Part 40). To purchase the DOT course on-demand, select Workplace Alcohol & Drug Training (DOT) – For Supervisors from the list of available On-Demand Online Training programs. Or contact us for more information on customizing this program for your company.<\/div><\/div>\n
<\/span>Does the course include information on medical marijuana?<\/div>
Yes. Both the employee and supervisor alcohol and drug courses provide an overview of marijuana as a psychoactive substance, including information on medical marijuana and pending legalization legislation. Our courses are continually updated as new information becomes available.<\/div><\/div>\n
<\/span>Does the online training cover the Canadian legalization of recreational cannabis?<\/div>
Yes. Both the employee course and supervisor course provide the latest information on the recent legislation tabled to legalize the use of recreational marijuana. Our drug and alcohol training continues to be updated as new information becomes available.<\/div><\/div>\n
<\/span>How often is the alcohol and drug training updated?<\/div>
Corridor’s generic alcohol and drug training is kept “evergreen” with new information and updates as they occur. We ensure that updates to workplace programs and procedures are integrated appropriately and in a timely manner.<\/div><\/div>\n
<\/span>How do I know this training will fit with my company?<\/div>
Our generic courses provide basic, practical guidance so employees and supervisors understand workplace expectations related to alcohol and drug use. The learning material is designed to complement policies and procedures your company may already have in place by providing the practical “how to” side of policy application in day-to-day work life.<\/p>\n

Alternatively, you can take the next step and contact us to learn how we can integrate your company policy and procedures into a customized learning program.<\/div><\/div>\n

<\/span>What if my company doesn't have a drug and alcohol policy?<\/div>
If your company does not have a policy, Corridor’s generic courses equip you with the latest information on typical workplace expectations and responsibilities, including how to handle workplace alcohol and drug situations and testing procedures. Not only will the training support your corporate social responsibility, but it ensures you and your staff understand how and when to address issues in this area so they don’t compromise the safety of your operations. <\/div><\/div>\n

Privacy in Health Care<\/h2>\n
<\/span>Why does my workplace need health care privacy awareness training?<\/div>
Every health care provider has a responsibility to ensure that all staff members understand their responsibilities regarding the handling of personal information. This includes physicians, allied health professionals, employees, and other associates of health care clinics who provide direct patient care as well as those who are not directly involved in patient care. Privacy awareness training is a key strategy to ensure all health care workers at every level of an organization understand how to correctly collect, use and disclose personal health information.<\/div><\/div>\n
<\/span>What provincial legislation is covered by the online Privacy Awareness in Health Care training?<\/div>
The Alberta course refers to Alberta’s Health Information Act (HIA)<\/em> and Personal Information Protection Act (PIPA). <\/em>The Ontario course refers to Ontario’s Personal Health Information Protection Act (PHIPA) <\/em>and Bill 119, the Health Information Protection Act (HIPA).<\/em><\/div><\/div>\n
<\/span>Does the Privacy Awareness in Health Care online training apply to provinces other than Alberta and Ontario?<\/div>
Our generic Privacy Awareness in Health Care Training is appropriate for employees and leaders in any industry or organization across Canada. While the programs refer respectively to Alberta and Ontario specific legislation, many other provinces have health information legislation as well. While some of the terminology differs from province to province, our privacy awareness training is applicable to any organization that collects, uses, and discloses personally identifying information. Developed exclusively for Corridor by Certified Privacy and Health Information Management Expert Jean L. Eaton, the course delivers the most current information and today\u2019s best practices for health care privacy policies and procedures.<\/div><\/div>\n
<\/span>How often is the privacy awareness training updated?<\/div>
Corridor\u2019s generic workplace violence training is kept \u201cevergreen\u201d with new information and updates as they occur. We ensure that updates to workplace programs and procedures are integrated appropriately and in a timely manner.<\/div><\/div>\n
<\/span>How do I know this training will fit with my company?<\/div>
Our generic courses provide basic, practical guidance so employees and supervisors understand expectations related to privacy in health care. The learning material is designed to complement policies and procedures your company may already have in place by providing the practical \u201chow to\u201d side of policy application in day-to-day work life.<\/p>\n

Alternatively, you can take the next step and contact us<\/a> to learn how we can integrate your company policy and procedures into a customized learning program.<\/div><\/div>\n

<\/span>What if my company doesn't have a privacy policy?<\/div>
If your company does not have a policy, Corridor\u2019s generic courses equip your staff with the latest information on typical health care privacy expectations and responsibilities so they can confidently and correctly handle personal health information. Not only will the training support your corporate social responsibility, but it ensures you and your staff understand how and when to address sensitive privacy-related issues so they don\u2019t become a liability and compromise the integrity of your organization.<\/div><\/div>\n

Workplace Violence<\/h2>\n
<\/span>Why does my workplace need violence prevention training?<\/div>
Every employer, whether federally or provincially regulated, has a general obligation to take measures to prevent violence in the workplace from occurring. Each province has its own definition of workplace violence and related Occupational Health and Safety Regulations that outline an employer’s obligations in this area. The majority of these regulations include an education component that ensures employees receive information or training to raise awareness and prevent incidents of workplace violence. <\/div><\/div>\n
<\/span>Does the online workplace violence training apply to all Canadian provinces?<\/div>
Our generic Workplace Violence Training is appropriate for employees and leaders in any industry or organization across Canada. The learning material  is designed to support employer obligations under Occupational Health and Safety legislation and the Internal Responsibility System. Developed by Canada\u2019s preeminent workplace violence policy experts, Glenn French and Barbara Benoliel, the course delivers the most current information and today\u2019s best practices for workplace violence prevention policies and procedures.<\/div><\/div>\n
<\/span>How often is the workplace violence training updated?<\/div>
Corridor\u2019s generic workplace violence training is kept \u201cevergreen\u201d with new information and updates as they occur. We ensure that updates to workplace programs and procedures are integrated appropriately and in a timely manner.<\/div><\/div>\n
<\/span>How do I know this training will fit with my company?<\/div>
Our generic courses provide basic, practical guidance so employees and supervisors understand workplace expectations related to workplace violence. The learning material is designed to complement policies and procedures your company may already have in place by providing the practical “how to” side of policy application in day-to-day work life.<\/p>\n

Alternatively, you can take the next step and contact us to learn how we can integrate your company policy and procedures into a customized learning program.<\/div><\/div>\n

<\/span>What if my company doesn't have a workplace violence policy?<\/div>
If your company does not have a policy, Corridor\u2019s generic courses equip you with the latest information on typical workplace expectations and responsibilities, including how to handle workplace violence and harassment situations. Not only will the training support your corporate social responsibility, but it ensures you and your staff understand how and when to address issues in this area so they don\u2019t compromise the safety of your operations.<\/div><\/div>\n

Equity, Diversity & Inclusion<\/h2>\n
<\/span>Why does my workplace need Equity, Diversity and inclusion training?<\/div>
Companies need to ensure their work environments and practices are respectful of today\u2019s diverse workforce and are able to leverage the immense strengths of diversity. EDI is critical to creating and maintaining the wellbeing of a workplace where all staff have a pivotal role in fostering EDI so that employees and the organization can succeed and thrive.<\/p>\n

Equitable, inclusive, and accessible workplaces open their doors to people of all diversities, skills, talents, and experiences producing an innovative, creative, and productive environment. Further, when employees are intentionally supported to bring their whole selves to work and are equipped to fully participate and do their best, everyone benefits.
\n<\/div><\/div>\n

<\/span>Is the online workplace diversity training applicable to all workers in Canada?<\/div>
Yes, the online EDI training applies to all workers in Canada. While the legislative components of the training focus on federal legislation, e.g., the Canadian Human Rights Act and the Canadian Labour Code, resources on provincial and territorial legislation are also provided.<\/div><\/div>\n
<\/span>How often is the workplace diversity training updated?<\/div>
Corridor\u2019s EDI training is kept \u201cevergreen\u201d with new information and updates as they occur. All aspects of EDI, from developments in human rights issues to updates in terminology, are constantly evolving. Jennifer Mak, Corridor\u2019s Subject Matter Expert for this course constantly monitors updates to legislation, changes in workplace standards or as updates statistical data become available.
\n<\/div><\/div>\n
<\/span>How do I know this training will fit with my company?<\/div>
Everyone will be at a different place in terms of their knowledge of EDI. As a result, our \u201cEDI for Organizations\u201d training course provides a foundation for all employees to provide a level starting point from which to build. <\/p>\n

Alternatively, you can take the next step and contact us to learn about how we can integrate your company\u2019s needs into a customized learning program.
\n<\/div><\/div>\n

<\/span>What if my company doesn\u2019t have a workplace EDI policy?<\/div>
Corridor\u2019s Subject Matter Experts can equip you with the latest information on typical workplace expectations and responsibilities. They are experienced policy consultants who can guide the creation of effective policies that are practical and provide compliance with legislation. Take the next step and contact us to learn about how we can integrate your company\u2019s needs into a customized learning program. <\/div><\/div>\n<\/div>\n\n\n\n

If you have a question that is not answered below, we invite you to contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you have a question that is not answered below, we invite you to contact us. 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